Terms & Conditions
Terms and Conditions
These terms and conditions govern your use of the Navy and Coral online store. By placing an order, you agree to and are bound by these terms. If you are unwilling to comply with these terms then you may not use Navy and Coral's online store.
DELIVERY & SHIPPING
We offer free shipping on orders over $100 and a flat rate nationwide of $7 for all orders under $100
Delivery times will vary dependent on location. We aim to get your order to you within 3 days, however some remote and rural areas may take a little longer.We use Courier Post NZ for all deliveries, and a signature is required. You will be sent a shipping confirmation email with your tracking number.
- Please note that we are unable to deliver to PO Boxes
- We currently do not provide shipping internationally. Please contact us on firstname.lastname@example.org however to discuss individual requirements.
All pricing is in New Zealand dollars (NZD) and includes GST of 15%. Navy and Coral reserves the right to change pricing anytime at their discretion and without prior notice.
All prices are in New Zealand dollars (NZD) and your credit card will be billed in New Zealand dollars. If overseas, your credit card provider will convert the amount into your local currency at the current exchange rate plus add any applicable fees or charges. Please note we only accept credit card transactions for overseas purchases.
At this stage we only accept payment by credit card or direct debit. Obviously we want you to be as safe as possible while visiting this site and have done all we can to protect your privacy and security.Navy and Coral use the DPS Payment Express Gateway for its online credit card transactions and we accept VISA and Mastercard.
We must receive payment in full before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Items will then be dispatched once payment has been received. For more information regarding delivery dates and times please refer to the shipping section below
Please note all items are subject to availability. If the item you ordered is not available then we will let you know as soon as possible and do our best to fulfil the order or work with you to arrange a refund.
RETURNS & EXCHANGES
It is important to us that you love your purchase as much as we do. Therefore if you have changed your mind or would like to exchange your purchase, we are happy to help. Please contact us within 5 days of receiving your order at email@example.com or call us on (07) 308 9167 explaining what you would like to return.
We accept returns for products in original condition for a store credit, but cannot issue refunds and shipping costs are non refundable. Unfortunately, sale items (including storewide sales) and special order products are not eligible for return unless faulty so please choose carefully.
Once items have been returned to us a store credit valid for 6 months will be issued and emailed to you. This can be used for any purchase on our website
We take great care to make sure your order arrives in one piece. However should your order arrive faulty or damaged please contact us firstname.lastname@example.org no later than 5 days after receiving your order explaining the situation so we can assist with a solution.
We might need your order sent back to us for assessment, if this is the case, we will arrange and pay for a courier pick up from a place and time that is convenient for you. If we have a replacement available we will send one out at no charge. In the event that we cannot supply a replacement, we will offer you a store credit or a refund – the choice is yours!
Please note that in the case of "I've changed my mind" returns - the return costs are the customers responsibility. We recommend you use a courier or tracked post service for returning products to us.